Frequently Asked Questions

1. MAKE AN APPOINTMENT OR WALK-IN. Make an Appointment through our website to schedule an exact day and time in the future, or join our virtual waitlist on the day you'd like to sell. If you make an appointment online you'll receive an SMS/email notification that you have successfully booked your appointment. Appointments are available two weeks in advance and limit one appointment per customer per day.

2. BRING YOUR ITEMS IN. If you have a scheduled appointment bring your items into the store at the specified appointment time. If you are on our virtual waitlist, bring your items to the store when you receive your "second in line" text notification. If you arrive early to your appointment we have complimentary shelves to hold your items until it is your appointment time.

3. CHECK IN. At the time of your appointment, approach the Buy Counter and check in with a buyer.

   - Have your photo ID ready.

   - If you are late to your appointment, we will sort through what we can in the allotted appointment time. If you are late (past the 20min window) to arrive to the buy room for the waitlist, you will be bumped down to the bottom of the list waitlist.

4. GRAB A COFFEE. While you are waiting for your buy to be completed, you can shop, grab a coffee, or run errands. If you walk around the neighborhood, we recommend that you stay close by (10 mins away), so that you can return to the buy counter in time to pickup your returns.

5. GET A TEXT NOTIFICATION. When your buy is finished you will receive a text notification. Please return to the Buy Counter within 10 minutes of receiving this text message.

6. PICK UP YOUR RETURNS. You will check-in with your buyer and go over the items that we are taking in and their prices. Any items we are not going to buy can be picked up or donated at this time. All items not picked up immediately will be stored on our in-store shelving. Note that we are not responsible for lost, stolen, or misplaced items once they are stored on the communal in-store shelving. All items left with us past the end of the business day will be donated to local charities.

7. THE FINE PRINT. Store trade balances expire for accounts that are inactive for more than 1 year. Sellers need to choose between cash or trade, we can not do partial cash or partial trade in the same selling transaction. All store trade remains as store trade and can not be switched to cash at a later date.

Unfortunately, no. As of now, you’re required to bring all items you wish to sell into the store. If you have a large item please text or email photos to us, so we can gauge if it’s worth bringing the item in.

Do you have a house full of items ready to sell? We do make house calls on a case by case basis. If you think this may be the best option for you please email the store to get the ball rolling.

No, we do not. But we do highly recommend some competitive App services called TooBigForMyCar.com and Lugg. These services are both cost-effective and time-efficient.

Yes! We love furniture. We always look at all styles, makes, and models, but in general, our best sellers are modern, mid-century, vintage, bohemian, and unique items. We sell everything: couches, credenzas, nightstands and shelving, lamps, art, ottomans, pillows, textiles, and rugs! To get a good sense of what we take in the store, please visit us in person. Everything you see in the store is the type of item we take.

For larger furniture items, we recommend first texting or emailing a photo(s) of the item before bringing it directly to the store. We cannot guarantee that we will take an item via a photo — since we need to check the condition and wear of the item — but a photo gives a good sense of whether it’s worth bringing down to the store for a closer look.

We will always take a look at any items you are selling! But in general, we don’t do kid’s items, garden tools, or farm tools. In general we do a wide array of items and categories- so long as they have a "style and design" element to them that fits with what we sell.

Consistent best-sellers are: turquoise and silver jewelry, modern brass jewelry, rugs from around the world, vintage denim and Levi’s, overalls, jumpsuits, leather boots, designer labels, Gunne Sax style dresses, mid-century modern and modern furniture, night stands, small chest of drawers, and in general, “studio apartment”-sized furniture. Always know that when in doubt, we want to check it out! You can also check out our Pinterest mood board of what's currently trending to stay in the know!